Daphne's Hallmark Store Manager

Daphne's Hallmark   Southern Pines, NC   Full-time     Sales
Posted on March 27, 2024

Job Title: Retail Store Manager

Location: Southern Pines, NC

Position Overview: We are seeking a dedicated and experienced Retail Store Manager to join our team and lead our retail operations. The ideal candidate will be passionate about delivering exceptional customer service, driving sales, and creating a positive shopping experience for our customers. As a Retail Store Manager, you will be responsible for managing daily operations, leading a team of retail associates, and ensuring the store meets and exceeds sales targets.

Key Responsibilities:

  • Lead and motivate a team of retail associates to deliver outstanding customer service.
  • Develop and implement strategies to drive sales and achieve targets.
  • Create a positive and welcoming atmosphere for customers by ensuring the store is clean, organized, and well-maintained.
  • Train and coach staff on product knowledge, sales techniques, and customer service standards.
  • Monitor inventory levels and coordinate with the buyer to ensure adequate stock levels.
  • Handle customer inquiries, complaints, and escalations in a professional and timely manner.
  • Help to plan and execute store promotions and events.
  • Ensure compliance with company policies and procedures, including safety and security measures.


  • Strong leadership and interpersonal skills with the ability to motivate and inspire a team.
  • Excellent communication and customer service skills.
  • Knowledge of inventory management and merchandising techniques.
  • Flexible schedule, including evenings, weekends, and holidays as needed.


  • Competitive salary based on experience.
  • Performance-based incentives and bonuses.
  • Health insurance.
  • Paid time off and holidays.
  • Employee discounts.

How to Apply: Please submit your resume and/or email outlining your qualifications and why you are a great fit for this position to Nicole Chartraw at nicole.lynnsanddaphneshallmark@gmail.com

We look forward to reviewing your application and welcoming you to our team!

Daphne's Hallmark

7 Pinecrest Plaza
Southern Pines , NC