OB/GYN Phone Triage Nurse (WCH)

Pinehurst Surgical Clinic   Pinehurst, NC   Full-time     Health Care Provider
Posted on May 23, 2023
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SUMMARY:

The Phone Triage RN works closely with the Women's Providers to facilitate all aspects of clinical care for patients via the Women's Phone triage nurse line. The Phone Triage RN will work hybrid to consist of being in office and working remotely. The Phone Triage RN will triage all calls to determine the appropriate level of care and schedule patient as needed, or direct to L&D. The Phone Triage RN will also use their nursing background to educate patients on triage calls regarding all aspects of their procedures, testing, medications and post op care.

PERSONAL CHARACTERISTICS:
  1. Excellent telephone skills and etiquette.
  2. Ability to communicate effectively.
  3. Strong interpersonal skills; tactful
  4. Exemplary customer service skills and willingness to assign high priority to patient comfort and satisfaction.
  5. Ability to work compatibly with physicians, other department members, and clinic employees in other departments.
  6. Ability to relate sensitively to patients' needs.
  7. Able to work independently.
  8. Maintains confidentiality.
  9. Uses discretion and sound judgment.
  10. Team player.
  11. Takes initiative.
  12. Projects positive self-image to customers.
  13. Determines work priorities; self-motivated.
  14. Demonstrates problem solving ability.
  15. Well organized.
  16. Maintains confidentiality & complies with HIPAA.
  17. Able to use and apply medical terminology appropriately in verbal and written communication.


Requirements

PREFERRED QUALIFICATIONS:
  1. Graduation certificate from an accredited RN school of nursing
  2. Hold and Maintain current NCBON RN nursing license.
  3. Strong computer skills
  4. Excellent communication skills
  5. The ability to treat patients with compassion and empathy.

POSITION REQUIREMENTS:
  1. Phones
  2. Provides phone support for patients with concerns or questions related to GYN and prenatal care; medications, problems, test results, treatment plans.
  3. Triage patient needs and determines appropriate level of care.
  4. Schedule patients for work in appointments as appropriate.
  5. Calls in prescriptions.
  6. Provides follow-up on lab work and testing.
  7. Works with providers to appropriately schedule patients according to their need(s).


  1. Patient Satisfaction/Responding to Patients
  2. Appropriately notify the department manager if unable to cover a time frame agreed to previously.
  3. Return patient calls promptly.
  4. Strive to build caring, trusting relationships with patients to decrease patient anxiety.
  5. Perform all duties in a timely and efficient manner.


  1. Documentation
  2. Creates records in the electronic medical record system.
  3. Collects pertinent past and present medical history.
  4. Completes tasks as assigned.
  5. Reconciles patient problems, allergies, and medications.

Pinehurst Surgical Clinic

Pinehurst , NC
https://pinehurstsurgical.com/