Patient Access Services II (Bariatrics)

Pinehurst Surgical Clinic   Southern Pines, NC   Full-time     Administration / Clerical
Posted on November 19, 2022
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SUMMARY:

The Patient Access Services II (PAS II) is responsible for providing quality and efficient customer service to our patients and assisting the Operations Directors with the daily staffing, scheduling, training and problem solving of the Business Office.

POSITION REQUIREMENTS:

Check-in
  1. Greeting patients and their caregivers on arrival
  2. Collecting accurate information such as patient demographics and insurance information
  3. Relaying information to relevant staff members
  4. Collect copays and balances as required or instructed
  5. Assist patients with questions, concerns, and issues
  6. Give out appropriate paperwork including but not limited to face sheet, MIPS, and PHI
  7. Other duties as assigned by manager, leads, or other superiors to limit downtime


Check-Out
  1. Check out patients
  2. Schedule referrals as needed
  3. Verify insurance information
  4. Key charges for clinical department if required
  5. Work Daily Charge pending review
  6. Monitor Athena Interface errors and fix the errors accordingly
  7. Review accounts with patients regarding old balances
  8. Make phone call reminders to patients


End of Day
  1. Balance daily transactions
  2. Account for all charge tickets used daily for each doctor where applicable
  3. Add up all receipts and balance with monies received for the day
  4. Write deposit for monies collected
  5. Print out daily transactions and reports


Possible Additional Duties:

Lead Associate

  1. Compile check-in staffing schedule for all departments
  2. Verify deposits for PSC and FHSS
  3. Verify cash bags are in safe and complete four audits daily
  4. Approve voided cash payments for departments
  5. Provide daily direction and communication to business office staff so that patient service is rendered in a timely, efficient, and knowledgeable manner
  6. Coach employees who experience work problems providing appropriate direction and resolution
  7. Work as a member/leader of special or on-going projects that are important to area/process improvement.
  8. Provides on the job training to new business office personnel
  9. Take credit card payment by phone and monitor daily email from Collection Agency
  10. Responsible for all Collection Agency posting activity
  11. Assist patients by phone or in person with billing questions, answer calls as directed by switchboard
  12. Work closely with Financial Counselors for patients who are unable to make payments and back up Financial Counselors as needed
  13. Review accounts with patients regarding old balances and work Patient Refunds
  14. Calculate charges and inform patient of day's total; obtain payment from patient; provide receipts, verify credit card payments and input charges into computer

PM22

Requirements

PREFERRED QUALIFICATIONS:
  1. Experience in a clerical position preferred
  2. High school diploma or equivalent
  3. Knowledge of medical terminology and insurance plans is beneficial
  4. Proficiency in Microsoft Office and data entry systems
  5. Knowledge and understanding of billing and payment procedures, rules & regulations of contractual and non-contractual insurance carriers
  6. Ability and understanding of how to use ICD-10, HCPCS, and CPT coding books and or applications
  7. Ability to maintain confidentiality and HIPAA compliance
  8. Ability to multitask and maintain strong attention to detail
  9. Ability to speak clearly and concisely


PERSONAL CHARACTERISTICS:
  1. Compassionate and patient
  2. Professional demeanor and appearance
  3. Excellent communication and interpersonal skills
  4. Strong administrative and organizational skills
  5. Listens well and devotes full attention to patients and medical professionals
  6. Maintains composure when confronted with fast-paced and stressful situations
  7. Pleasant disposition