Spa Manager

Job Title: Spa Manager, Thryve
Location: Southern Pines, NC

Job Type: Full-Time
About Us: Thryve is a premier wellness spa offering a range of services including
Massage, Cryotherapy, Float Therapy, and Infrared Therapy. Our mission is to provide
a serene and rejuvenating experience for our clients, promoting overall health and well-
being.

Job Description:
Position Overview: We are seeking a highly motivated and experienced Spa Manager
to oversee the daily operations of our spa. The ideal candidate will have a passion for
wellness and a strong background in spa management. The Spa Manager will be
responsible for ensuring exceptional customer service, managing staff, supporting
sales/marketing and maintaining the highest standards of cleanliness and safety.

Key Responsibilities:
 Operations Management: Oversee the daily operations of the spa, including
scheduling, inventory management, and facility maintenance.
 Staff Management: Recruit, train, and supervise spa staff, including therapists
and support staff. Conduct regular performance evaluations and provide ongoing
training and development.
 Customer Service: Ensure a high level of customer satisfaction by addressing
client concerns and feedback promptly and professionally. Maintain a welcoming
and relaxing atmosphere for all clients.
 Financial Management: Manage the spa's budget, including revenue and
expense tracking. Develop and implement strategies to achieve financial goals
and increase profitability.
 Marketing and Promotion: Develop and execute marketing plans to attract new
clients and retain existing ones. Collaborate with the marketing team to create
promotional materials and campaigns.
 Compliance and Safety: Ensure compliance with all health and safety
regulations. Maintain a clean and safe environment for clients and staff.
 Service Excellence: Stay updated on the latest trends and techniques in
Massage, Cryotherapy, Float Therapy, and Infrared Therapy. Ensure that all
services are delivered to the highest standards.

Qualifications:
 Preferred, proven experience in spa management or a similar role.
 Strong leadership and team management skills.
 Excellent customer service and communication skills.
 Knowledge of or ability to become quickly educated on spa services, including

Massage, Cryotherapy, Float Therapy, and Infrared Therapy.
 Ability to support management of budgets and financial plans.
 Proficiency in using spa management software and other relevant tools.
 Certification in spa management or a related field is a plus.

Communications and Personal Interactions
 Have a strong customer service orientation and be able to communicate
effectively with members and guests, prospective clients, and vendors.

 Be able to provide references that will attest for sales, management and
customer Service experience.
 Maintain client confidentiality.
 Be willing to attend local events focused on expanding Spa client base and sales.
 Preferred to have local network and connections of probable Cryotherapy and
Float Therapy customers
Personal Goals
 Must have goal of personal growth with a clear timeline estimate of successfully
completing these goals.
 Must have goals to participate in and grow business as this focus and
prioritization will be the highest priority of this position.
 Preferred to have candidate that has goal of growing this location and opening
other locations.
Benefits:
 Competitive compensation and performance-based bonuses.
 Health and wellness benefits.
 Ability to contribute to 401k plan
 Employee discounts on spa services and products.