Customer Service Specialist

TOWN OF CARTHAGE   Carthage, NC   Full-time     Call Center / Customer Service
Posted on September 9, 2022

Town of Carthage

4396 Hwy 15/501

Carthage NC 28327


Customer Service Specialist


Essential Duties and Tasks: Serves as receptionist for Town Hall; assists the public with a wide variety of information and Town services; answers complaints from citizens, researches problems and answers to their questions. Uploads and downloads meter readings; reviews special utilities readings and enters into computer database, generates billing information, performs edits, and sends files to other staff for printing and mailing bills. Prints edit list and reviews after initial meter readings are loaded; identifies potential misreads and other potential problems; determines which meters require re-reading. Coordinates the activities of the office with field staff; coordinates with utility personnel the meter reading functions and the connection and disconnection of services. Collects payments and enters into database; collects payments for utility bills, zoning permits, accident reports, surplus property sales, rental fees, etc.; calculates and administers bill adjustments. Establishes new customer accounts; insures proper initial readings are entered; establishes, updates and deletes accounts for multiple temporary development needs; assesses late fees. Monitors the billing cycle and assures that all records are submitted on a timely basis in order that established deadlines will be met. Opens and distributes mail. Prepares a variety of fiscal reports involving compiling, typing, data entry, reconciling and other fiscal support activities. Participates in updating the Town website. Keeps a calendar for facility rental. Prepares various miscellaneous invoices for mailing. Performs special research, coordination, and other activities for special projects and assignments. Orders office supplies and maintains inventory. Maintains inventory and records for the Town cemetery. Provides backup to the Town Clerk and other staff as needed. Performs related duties as required.


Desirable Education and Experience: Graduation from high school supplemented by courses in business or accounting, and experience in a customer service operation involving multiple step tasks and use of customer data base software, experience using FMS software preferred; or an equivalent combination of education and experience.


Physical Requirements: Must be able to physically perform the basic life operational functions of fingering, reaching, lifting, grasping, talking, hearing, and repetitive motions. Must be able to perform sedentary work exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects. Must possess the visual acuity to prepare and use figures and statistics, operate a computer terminal, read maps and written material extensively.


Hiring Range: $37,431 - $42,110


The Town of Carthage is an Equal Opportunity Employer